In order to maintain and sustain the events programme that New Ground facilitates, it relies on the ticket/registration fee commitment from delegates. Last minute cancellations and refunds can have a significant impact where New Ground Churches has already committed to an event and the associated expenditure.
As a result, for all of the events for which it is responsible, New Ground Churches has the following policy with regard to cancellations and refunds:
Telephone requests will need to be followed up with a written request via email or post.
You will receive a full refund of the delegate fee if:
you make a written request no later than 30 days prior to the first day of the conference or event
the event is cancelled by New Ground Churches
Requests for refunds made within 29 days prior to the start of the conference or event will not be eligible for a refund.
Registrants/delegates may send a substitute in their place in lieu of requesting a refund. The New Ground Churches team must be notified of this at least 10 days prior to the start of the event or conference and give authorisation to proceed. Notification can be made by email or telephone.
If the initial payment was made through Paypal, refunds can only be made through Paypal for up to 90 days after the payment was first made. After this time we will contact you as refunds will be made directly through bank transfer.
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